Questions about a bill? Start here.
How to read your invoice, what you can pay online, what has to be handled by phone, and how to reach a person who can look at your account with you.
Paying with insurance, Medicaid or Medicare?
Please contact the office directly so we can assist you. Those payment methods are not accepted on this website. They are handled over the phone or during an in person office visit.
This website is for private pay balances, card and PayPal payments only.
Paying online
How to pay an invoice
You do not need an account and you do not need to remember a password. Everything you need is printed on the invoice we sent you.
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Find your invoice number and email address
The invoice number is at the top right of your statement and looks like FHS-2026-0418. The email address is the one the invoice was sent to. If the invoice came in the post, the email address is the one we have on file for you. Call us if you are not sure which one that is.
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Enter both on the Pay an Invoice page
We match the two together before showing you anything. That is deliberate: it means nobody can look up your balance with only a guessed invoice number.
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Check the amount, then choose how to pay
You will see the amount due before anything is charged. Pay with a PayPal account, or with a card as a guest without creating one. A receipt is emailed to you the moment the payment clears.
Before you start
What this website can and cannot take
Pay online
Handled entirely on this website, any time of day.
- Private pay balances for home care
- The balance left after insurance has paid its part
- CNA training course fees and exam registration
- Orders placed through the online store
- Deposits and advance payments for scheduled care
Call the office
These need a person. We are not able to process them here.
- Anything billed to private insurance
- Anything billed to Medicaid
- Anything billed to Medicare
- Disputing a charge or correcting an invoice
- Arranging to pay a large balance over time
Common questions
Answers to what people ask most
I cannot find my invoice number. What do I do?
Call the office on (770) 932-4932 and we will look it up while you are on the phone. Have the name the care was provided under ready, and a rough date. We can resend the invoice by email at the same time.
It says my invoice cannot be found, but I am sure the number is right.
Nine times out of ten the email address is the mismatch, not the number. It has to be the address printed on the invoice itself, which may belong to a family member rather than to the patient.
If both are definitely correct, call us. Do not keep retrying: after eight attempts the form locks for fifteen minutes as a security measure.
Do I need a PayPal account to pay?
No. On the payment screen choose the guest card option and pay with any major debit or credit card. A PayPal account is only needed if you would prefer to use one.
Is my card information stored on this website?
No. Card details are entered on the secure PayPal checkout and never touch this website or our servers. We receive confirmation that a payment succeeded and the last four digits, nothing more.
When will I get a receipt?
Immediately, by email, to the address on the invoice. If it has not arrived within a few minutes, check the spam folder before calling. We can resend it at any time.
I think I have been billed twice.
Call (770) 932-4932 and we will check the account and refund a duplicate the same day. Please do not submit a dispute with your bank first, as that freezes the payment and makes it slower for us to return your money.
Can I pay a large balance in instalments?
That has to be arranged with the office directly. It is not something this website can set up.
I am paying from Nigeria or elsewhere in Africa.
This website charges in US dollars only. There is a separate site for payments in naira and other African currencies. Use the Africa Payments link in the menu at the top of the page.
Still stuck? Talk to a person.
Billing questions are answered by our own office staff in Buford, Georgia. Not a call centre, and not a chatbot.
If you are calling about insurance, Medicaid or Medicare, this is the number you need. Those cannot be handled on the website at all.
- Main office
- (770) 932-4932
- Toll free
- 1-888-738-9978
- Office
- Buford, Georgia
Serving 32 Georgia counties